Questions?
Faq
Faq
Answers to frequently asked questions
On this page you will find answers to frequently asked questions. If you have further questions you can contact us by email or telephone. Below you will find our contact details.
Generali
Can I receive an Invoice?
Yes, for each purchase you can enter your company data and download from your account the pdf of the invoice that is automatically generated under the Reverse Charge regime for Italy.
Paralle Discover Lda is a company based in Lisbon at Rua Manuel Casanova Rodriguez, Lote 1 Loja Esq. Penedo Sao Domingo de Rana - VAT 513164731 .
Do you have a money-back guarantee?
Yes, we offer a money-back guarantee.
Should Parallel Discover's services not fully meet your expectations, you can contact us and request a refund within 30 days of purchase.
Which payment methods do you accept?
We accept SEPA Transfer, Credit Card (via the secure international service provided by Stripe) or PayPal payments.
What is SEPA Credit Transfer?
The Single Euro Payments Area or SEPA is an initiative of the European Union to simplify payments within and between member countries. Banking standards have been established and implemented to allow direct debiting of any bank account denominated in euro within the SEPA area.
To debit an account, companies must acquire the customer's name and bank account number in IBAN format. To confirm the payment, customers must accept a mandate authorising the company to debit their account. Stripe is able to generate such a mandate to present to corporate customers.
Customers can dispute a SEPA debit transaction within eight weeks unconditionally: the funds are automatically refunded. Beyond that limit, and for the next eleven months, customers may still dispute transactions that are not supported by a properly authorised mandate. During this period, the arbitration procedure involves both the creditor's bank (company) and the customer (debtor). After 13 months, payments can no longer be disputed.
The SEPA debit is a key payment method for any company interested in recurring billing.
Services
What is the validity of your certificate?
The certificate that Parallel Discover issues is of conformity with the standard you have chosen. We are not accredited by any body in order to remain free and independent in our operations and assessments. We believe that the value of our certification does not depend on an accredited body, but on the competence, professionalism and independence of our auditors. It is our client who decides the validity and legitimacy of our work and our certificate. We are careful to train and hire experienced auditors, because the added value we can offer depends on their experience and competence.
However, we are aware that your client may ask you for a certificate issued by an accredited body. In this case, you may use our certificate as a preliminary audit report in order to later obtain a certificate issued by an accredited body of your choice.
There's more. Since we are experts in the certification process, because we have been doing just that for over 25 years, if you choose to certify with Parallel Discover and you also want a certificate issued under accreditation, we will provide you with free assistance during the certification audit of the accredited body, at no extra cost.
How can I request a quote?
You have two options: 1. calculate the quote yourself from this page(simply answer a few questions you will be asked and you will get your quote in a few minutes); or 2. contact us by email or phone.
How can I access your service?
Once you have accepted and paid the quote you will be contacted to arrange an online meeting (we use Microsoft Teams, Zoom, Google Meet, Skype). Together we have a chat to get to know each other and to set the date for the certification audit.
Contact
Address
Rua Manuel Casanova Rodriguez, Lote 1
Sao Domingos de Rana, Lisbon
Phone
+351 932 386 892
info@paralleldiscover.com
Parallel Discover
System Certification
Tel. +351 932 386 892
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